Digital Tools Engineer

- Management of the ordering and billing systems, working with developer and operations teams to ensure proper functionality

- Technical documentation, engineer training, and troubleshooting issues

- System monitoring and on-call incident response

Cloud Systems Engineer

- High availability cloud infrastructure datacenter operations support and multisite management

- Utilizing virtualization technologies including software defined datacenters and virtual networking

- Implementation of Cloud Systems built upon selected VMware products

Data Center Site Manager

- Site build-out and coordination with global operations support

- Installation and maintenance of compute, network, storage, racks, cabinets, cabling, power, and physical infrastructure

- Equipment purchasing, asset inventory, site documentation, and multi-site administration

- Coordination of contractors and service providers performing direct connect, logistics, facilities, networking, and storage work tasks

- Project reporting, capacity management, change management, and site security

- Site supervisor, staff training, and project task coordination with local and remote resources.

Coordinator of Information Technology

- Developed and maintained specialized academic library information technology infrastructure and services

- Organized and collaborated with library departments and campus divisions to implement and manage technical projects, including workstation, server, and network systems

- Worked as a member of a team to ensure services delivery according to consistent process and within established budgets and sharing lessons learned and best practices with peers in instructional workshops, conferences, and committee working groups

- Coordinated primary support for library information technology resources and services, ensuring policies and procedures were created and implemented

- Contributed to staff recruitment, training, and management; participated in analysis and planning of operating expenses budget

- Supported dedicated library systems, web sites, online services, and digitization projects

- Monitored, reviewed, and reported on the delivery of services versus contractual service level agreements, escalation of service issues relevant to organizational management, and ensured completeness of local third-party resources in addressing library needs

- Participated in management reviews to ensure IT services are meeting the needs of the departmental users, recommend and drive actions to address issues, and develop long term organizational plans

Information Technology Manager

- Global operations teams and resource management in a high availability cloud services datacenter

- Managed library information technology and telecommunications systems, administered equipment and services budget, supervised technician team, and directed library technical policies

- Designed, implemented, and maintained system services and networks as a LAN/WAN systems administrator providing headquarters and satellite site connectivity for workstation clients and servers

- Lead technical support for a government facility, including staff and public customers

- Operated public workshops and provided instruction for computer skills training and presentations

- Coordinated technology programs and implemented new and expanded information technology related services in coordination with city government, local schools, non-profit organizations, and other regional libraries

- Assist in planned network and information systems, telecommunication, audio visual presentation, electrical power, security alarm, surveillance camera, and office floor layout for library expansion and satellite projects

- Web site design and development providing a variety of web services

Systems Technician

- Responsibility for company and selected partners information technology and telecommunications systems

- Systems administrator for domains, servers, and workstations; online web, database, and communications infrastructure

- Server specification, requisition, deployment, and maintenance, deploy network services, create and maintain a backup and recovery scheme

- System Security, Systems monitoring using devices, scripts, software, and services

- Develop visual basic scripts and batch files to perform routine functions

- Primary LAN / WAN network and data center administrator; Internet connected routers, switches, and firewalls

- Deploy and maintain firewall, VPN, and router Internet connections

- Web site and application development, digital photography and graphics editing

Help Desk Support Specialist

- Supervisor of site technical operations

- Lead technician for a small technical team, which assisted local and remote users with computer issues

- Desktop support specialist and systems administrator for LAN & WAN systems over multiple sites

- Designed and deployed simple Internet and Intranet web sites

- Ensured Internet and network connectivity, workstations operation, system maintenance and upgrades

Technical Training

- Planned and taught workshops in online webinars and classroom settings on general computing and application specific knowledge