- Information Operations Manager
- Network and Systems Administrator
- Infrastructure and Cloud Engineer
- Systems Analyst and Project Manager
- Desktop Support and Datacenter Technician
- Technology Instructor
- Microsoft Windows, Linux, Cisco IOS and VMware experience
- Systems and Operations Support of infrastructure, application, web, database, and cloud information systems
- A+, Network+, Security+, VCP5-DCV, VCP5-Cloud, VCP6-NV, MCSE, and CCNA certification
Ovhcloud, Jersey City, NJ ( ovhcloud.com ) – global cloud service provider
05/2017 – Present – Level 2 Datacenter Technician, Digital Tools Engineer - Order, Delivery, and Billing
Datacenter build-out and support of hardware, systems, and cloud infrastructure. Travel to datacenters to define run team responsibilities, roles skillsets, and operations processes. Speaker for analyst day event. Datacenter and order funnel incident response. Application systems debugging, logging, and monitoring. Order management tasks, coordination with product support teams to ensure service delivery, troubleshooting and identifying issues, systems and processes documentation. Change management for automation pipeline deployments. Administration of customer management, order provisioning, invoicing, billing, and payment systems.
VMware vCloud Air, Jersey City, NJ ( vmware.com ) – virtualization and cloud services
02/2014 – 05/2017 – Datacenter Cloud Engineer and Datacenter Site Manager
Datacenter build-out and global operations support. Support of compute, network, storage, racks, cabinets, cabling, power distribution, and physical infrastructure. Multisite datacenter management, project reporting, support coordination, change management, and site security. Site supervisor, staff training, and project task management. Cloud services and virtualization implementations for datacenter infrastructure and customer environments. Procedure documentation. Order management for cloud builds and related products.
Stockton University, Galloway, NJ ( stockton.edu ) – state university academic library
02/2009 – 02/2014 – Information Technology Coordinator
Developed and maintained library IT infrastructure and services, coordinated support for workstations, servers, and web applications. Managed technical projects and ensured continuous services delivery with staff resources and contracted services. Tracked and analyzed system and web site usage data, presented results in workshops and conferences. Participated in state technology advisory group for new services. Staff recruitment, training, management, and reviews. Departmental budget analysis. Equipment and service purchasing. Site inventory tracking and mapping. Marketing and outreach, academic departmental liaison. Business contract negotiations, service analysis, grant writing, and technology plans.
Ocean City Free Public Library, Ocean City, NJ ( oceancitylibrary.org ) – municipal public library
11/2003 – 01/2009 – Information Technology Manager
Deployed and managed library IT systems, equipment/services budget, supervised technical team, and developed technical policies. Designed, implemented, and maintained multisite system services and networks. Technology purchasing and systems support contracts. Security operations and disaster recovery planning. Remote access VPN. Computer workshop instructor. Grant writing and reporting. Strategic and operational technology plans. Projects included site Internet connectivity, web site design, development, and online information services offerings. Planning and deploying IT infrastructure for new satellite site locations and main site expansions.
NetCivics, Toms River, NJ ( netcivics.com offline ) – Internet marketing and IT services startup
09/2001– 06/2003 – Network and Systems Manager
Responsibility for company IT systems and datacenter site management. Systems and network administration, availability, backup, disaster recovery, and security monitoring. Security functions including firewall configuration, systems vulnerability assessment, patch management, and hardening. System configuration specifications. Purchasing of technology services and equipment, inventory tracking. Coordination with web site and application providers, database management, and digital graphics.
Heartland Securities, New York, NY ( hrld.com offline ) – financial services day trading corporation
04/2000 – 08/2001 – Lead Technical Support Specialist, Network and Systems Administrator
Computer and network technician. Deployed and maintained workstation systems, application installations, and data backup/recovery. Operations specialist for server and network systems of multiple sites and datacenters. Inventory equipment. Remote access technologies. Designed, deployed, and maintained Internet and intranet web sites, applications, and database server systems.
Stanford University, Stanford, CA - 2016-2017 - Advanced Computer Security Certificate
Stockton University, Galloway, NJ – 2010-2014 - Bachelor of Arts (B.A.) Degree in Sociology
The Chubb Institute, North Brunswick, NJ - 1999-2000 - Diploma in Network Engineering and Data Communications
Ocean County Community College, Toms River, NJ - 1993-1995 - Associate of Arts (A.A.) Degree in History
Norfolk Technical Center, Norfolk, VA - 1992-1993 - Certification in Data Processing for Business
Continuing Education, Pluralsight, Coursera, Eduonix, Udacity, Udemy, Code Academy, Google, The Linux Foundation, and VMware
Topics, Linux, OpenStack, Cloud Infrastructure, Python, Golang, Microservices, Software Defined Networking, Open Source Networking